Refund & Cancellation Policy

General Refund Principles

Refund eligibility depends on the type of payment, the stage of service delivery, and the reason for cancellation. Payments for completed services, verified listing activation, lead processing, or consumed support work may not be refundable.

Any refund approved by LeasePe will usually be returned to the original payment method, subject to payment gateway timelines, bank processing, and applicable deductions.

Listing and Registration Fees

Listing, registration, verification, or promotional fees may be non-refundable once the listing has been reviewed, activated, promoted, processed, or used to generate inquiries.

If a payment is collected but the related listing cannot be created due to a LeasePe system error or administrative rejection unrelated to user misrepresentation, LeasePe may offer correction, credit, or refund at its discretion.

Duplicate or Failed Payments

If a user is charged more than once for the same eligible transaction, the user should contact LeasePe with payment proof, transaction ID, date, amount, and registered contact details.

Confirmed duplicate payments may be refunded after reconciliation with the payment gateway or bank.

Cancellation Eligibility

Cancellation requests should be raised as soon as possible. Requests made after service delivery, lead sharing, site visit coordination, verification work, listing activation, or documentation support may be declined or partially refunded only.

Refunds are not available for losses caused by inaccurate user information, change of mind after service delivery, failed negotiations, property unsuitability discovered later, owner or tenant decisions, or third-party delays outside LeasePe’s control.

Refund Review Process

LeasePe may request supporting documents, payment proof, communication records, and account verification before approving a refund.

Refund decisions may take reasonable time depending on transaction complexity, bank or gateway response, internal verification, and whether third-party service costs have already been incurred.

Contact for Refunds

Refund or cancellation requests should be submitted through LeasePe support channels with the registered name, phone number, email address, payment ID, property reference if applicable, and a clear explanation of the request.

Submitting a refund request does not guarantee approval. LeasePe will review requests in good faith according to this policy and applicable law.

Policy Disclaimer

This policy is for informational purposes and should be reviewed by a legal professional before relying on it for legal, regulatory, tax, or compliance decisions.