Important Notice
These policies are written for LeasePe's commercial real estate platform and should be read together with any signed agreement, payment confirmation, listing terms, or service communication provided by LeasePe.
Raising a Complaint
Users may contact LeasePe support to report listing inaccuracies, payment concerns, account issues, privacy requests, misuse, fraud concerns, service complaints, or other platform grievances.
Required Information
Complaints should include the user name, registered phone or email, property reference if applicable, transaction or lead reference if available, a clear description of the issue, and supporting screenshots, documents, or payment proof.
Review Process
LeasePe may acknowledge, investigate, request additional information, coordinate with relevant teams or parties, and respond based on available records and applicable policy. Resolution timelines may vary by issue complexity.
Urgent Issues
Fraud, safety, unauthorized account access, payment duplication, or privacy-related complaints should be reported promptly through the official support channels listed on the Contact / Support Details page.
Outcome
LeasePe may correct data, remove content, restrict accounts, escalate internally, provide clarification, or take other reasonable action. Submitting a complaint does not guarantee a specific commercial outcome, refund, or transaction result.
Disclaimer
This policy is for informational purposes and should be reviewed by a legal professional before relying on it for legal, regulatory, tax, or compliance decisions.
Need help?
Questions about this policy?
Contact LeasePe support for clarification about platform usage, listings, inquiries, payments, refunds, or data handling.
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